How we collect, use, and protect your information

Information We Collect

When you contact us, submit a quote request, or fill out any form on our website, we collect the personal information you provide — including your name, email address, phone number, company name, project description, budget range, and any other details you choose to share.

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, operating system, IP address, pages visited, time spent on pages, and referring URLs. This information is used solely to improve website performance, security, and user experience.

We do not collect sensitive personal data such as payment card details, national identification numbers, or health information through our website.

How We Use Your Information

We use the information you provide to respond to your enquiry, prepare project proposals, send you a quote, communicate about your active project, issue invoices, and deliver the agreed services.

Technical and usage data may be used to monitor site performance, detect security incidents, fix bugs, and understand how visitors interact with our pages so we can improve them over time.

We will not use your personal information for any purpose unrelated to the services you contacted us about, and we will not send you unsolicited marketing communications without your explicit consent.

Communication Channels

We communicate with clients primarily via email at contact@syraaw.com and via WhatsApp at +91 79898 86429. By providing your contact details, you consent to receiving project-related messages through these channels.

We are available Monday through Saturday, 9 AM to 9 PM IST. Messages sent outside these hours will be responded to on the next business day, within 24 hours at most.

Cookies and Analytics

Our website may use cookies and similar technologies to maintain session state, remember your preferences, and measure site performance. We may use third-party analytics tools such as Google Analytics to understand aggregate traffic patterns.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of interactive elements on the site.

We do not use cookies to track you across other websites or serve targeted advertising.

Sharing of Information

We do not sell, rent, or trade your personal information to any third party.

We may share limited information with trusted service providers that help us operate our business — for example, cloud hosting platforms (such as AWS or Vercel), email service providers, or project management tools. These providers are only given the data necessary to perform their function and are bound by confidentiality obligations.

We may also disclose your information when required by applicable law, a valid court order, or a government authority, or when necessary to protect the rights, property, or safety of Syraaw Tech, our clients, or others.

Data Retention

We retain your contact and project information for as long as is reasonably necessary to fulfil the purposes described in this policy, including ongoing client relationships, contractual obligations, accounting and tax requirements, and legal compliance.

If you ask us to delete your information and there is no overriding legal or contractual reason to retain it, we will remove it within a reasonable time and confirm when this has been done.

Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. This includes secure connections (HTTPS), access controls, and storing data with reputable cloud providers.

No online system can guarantee absolute security. If you believe your information has been compromised, please contact us immediately at contact@syraaw.com.

Third-Party Links

Our website may contain links to external platforms such as Instagram (@syraawtech) and WhatsApp. Once you navigate away from our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you visit.

Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct inaccurate data, request deletion of your data where no legal obligation requires us to keep it, and withdraw any consent you have previously given.

To exercise any of these rights, please contact us at contact@syraaw.com. We will respond within a reasonable timeframe in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. The date at the top of this page reflects when it was last revised. Continued use of our website after an update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us at contact@syraaw.com or via WhatsApp at +91 79898 86429.